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Frequently Asked Questions
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Why is the water from my “HOT” faucet always discolored
with a “Brown” tint?
It is likely that your
hot water heater has not been flushed in a very long time. When the hot water
sits at the bottom of your hot water tank for long periods it will eventually
pick up rust, minerals and sediment from the tank and should be flushed
periodically. Please refer to your owner’s manual.
DO NOT ATTEMPT TO FLUSH YOUR HEATER IF YOU HAVE NOT BEEN INSTRUCTED TO
DO SO PROPERLY WITHOUT CAUSING INJURY TO YOURSELF OR OTHERS.
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| What is that “Pink” stuff around my showerhead and
bowl? Pink residue is less
likely a problem associated with water quality than with naturally occurring
airborne bacteria and is also affected by the homeowners cleaning
habits.
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| Why would my service be turned off?
Your service can be
turned off for a number of reasons; delinquency of your bill, when access is
denied to your meter, uncontrollable leakage, meter or valve box tampering and
also at the written request of the homeowner.
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| How can my service be turned back on?
If your service was
turned off due to a delinquency, the balance must be paid plus a $35.00 service
fee.
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| What are my payment options?
The Authority accepts
payment in the form of cash, check or money order made payable to: PHMUA
In Person:
You can pay your bill in person at the
Administrative Office during normal business hours.
By Mail:
You can mail your payment
to: PHMUA, 907 Turnerville Road, Pine Hill, NJ 08021-6524.
On-Line:
You can go to our website:
www.phmua.org and make an on-line payment. There is a convenience
charge assessed by the company processing the on-line payments. {Use the Online
Payment Button on the left}
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| Is there fluoride in our water?
Yes, less than 0.5 parts per
million. We do not put fluoride in the water. The fluoride that is in the
water is there naturally.
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| Why is my water cloudy?
The problem is usually air bubbles trapped
in the Water Distribution System. Fill a glass with cold water and let it sit on
the counter for a few minutes. You will see the air rise to the top and
disburse, leaving the water clear. Let your water run for approximately 15
minutes, this should clear the air from the water lines.
If you continue to have a problem, please
call our office - 856-783-0739
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| Why does our water sometimes have a yellowish/orange
color? Discolored water is caused mostly by a heavy
demand on the Distribution System. The system’s flow increases in different
directions and this creates the discoloration in the water. Let your cold water
run for 15 minutes.
If you continue to have a problem, please
call our office - 856-783-0739.
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| What do I do if there is a sewer backup at my home?
Check to see if there are other areas in
your home that are backed up. Do not use any water until the blockage is
cleared. If everything is backed up, check your curb vent. If the water is
high in the vent, call our office – 856-783-0739 during regular business hours,
after hours call our emergency number - 866-435-2296. Clearly state your name, address, telephone number and
the type of emergency. An on-call person from the Pine Hill Borough
Municipal Utilities Authority will contact you concerning the emergency. If the
curb vent is dry, your block is between the curb vent and your home; you will
have to contact a plumber.
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